Website Terms of Use


These Terms and Conditions apply to your browsing and use of this website.

This website is managed and maintained by Air New Zealand Limited (Air NZ). While the current version of these Terms and Conditions will be maintained on this website, Air NZ has no obligation to notify you of any changes.

This website, any information contained on it and these Terms and Conditions shall be interpreted in accordance with, and governed by, the laws of New Zealand.

Information on this website

No material from this site may be reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without the prior written permission of Air NZ, except that you may download one copy of the material on a single computer for your own personal, domestic use only, provided you keep intact all accompanying copyright and other proprietary notices. Modification of any of the materials, or use of the materials for any other purpose, will be a violation of Air NZ's copyright and other intellectual property rights, and is prohibited.

AirpointsTM Flexipay

Airpoints Flexipay purchases must be paid with a combination of (a) Airpoints Dollars, and (b) the remainder with an approved debit or credit card.

Airpoints Flexipay is only available for purchases on eligible items.  Eligible items are subject to change at any time.

There is no minimum or maximum proportion of Airpoints Dollars that must be used for an eligible Airpoints Flexipay payment.

There is a cost to use Airpoints Flexipay, in addition to the purchase price of the product, payable in Airpoints Dollars only. The cost is 10% of the value paid in Airpoints Dollars and is subject to change at any time.  The cost will be displayed at the time of payment.

If a product purchased using Airpoints Flexipay is eligible for a refund, the refund of the purchase price will be made to the original forms of payment.   Where a transaction is for the purchase of more than one product and only part of the transaction is refunded, that portion of the Flexipay fee which relates to the refunded product(s) shall be refunded.  If the Flexipay fee is not divisible by the number of products to which it is charged, the Flexipay fee will be rounded to the nearest cent and the greater portion of the Flexipay Fee will be refunded first.The original expiry date will apply to your refunded Airpoints Dollars.

Restricted Use

You may not use this site to make speculative, false or fraudulent bookings or reward requests. You may not use any device, including any software or routine, which interferes with the normal operation of this site or take any action that imposes an unreasonable load on Air NZ's servers or other computer equipment, or the computer equipment of Air NZ's internet service providers. You may not use any software, programme, algorithm, methodology or other automatic device, including any spider, robot, or otherwise, to monitor, copy, collect or harvest any data, information or content found on this site, or use any manual process for the same purpose.


Your use of this website is at your own risk. To the fullest extent permitted by law but subject to any terms implied by law which cannot be excluded, Air NZ shall not be responsible or liable for any loss or damage (including direct or indirect loss, or special or consequential loss), or expense incurred by you or any other person arising out of, or in connection with, your access to, or use of, this website or any linked websites.

All warranties, whether expressed or implied, as to the accuracy, currency or completeness of the information contained on this website are excluded to the extent permitted by law.

It is up to you to take precautions to ensure that whatever information you select for your use is free of items such as spyware, viruses, worms, trojan horses or other items of a destructive nature.

Third Party Offers

This site may include third party material, advertising, promotions and/or links to third party materials. Any dealings you have with a third party provider are solely between you and that third party. To the extent that Air NZ assists you in your dealings with a third party (including receiving bookings and/or payment), Air NZ is acting purely as an agent for the relevant third party. While Air NZ has taken reasonable care to ensure that third parties are reputable, Air NZ will not be responsible for the contents of any third party material or promotion or be liable for any direct or indirect loss or damage suffered by you (or any other party) from accessing, using, relying on or trading with third parties. The inclusion of any link or third party material, advertising or promotion does not imply Air NZ's endorsement of or any association with the third party.


Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting the products of Air NZ. This site is controlled and operated by Air NZ from its offices in New Zealand. Neither Air NZ makes any representation that materials in the site are appropriate or available for use in your location. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.


If any provision of these terms and conditions is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions. These terms and conditions represent the entire agreement between the parties relating to the subject matter herein and shall not be modified except by notice in writing by Air NZ.